Shipping and Returns
All prices are quoted in NZ$
Shipping Within New Zealand
Orders over $39.95 are free to non-rural address. Rural can be added for $6.00
Australia and the South Pacific:
Overseas postage is at the risk of the customer, although we will help to locate a lost parcel. In the case of damage, we may offer a refund this will be at our discretion on a case by case basis. Under no circumstances will we send a free replacement product.
Our 100% money back guarantee only works in New Zealand at this stage.
We aim to deliver your order within 1-2 business days. Rural deliveries may take an additional 1-2 days.
Once picked up by the courier, parcels to Australia take 3-10 business days to all metro areas, rural deliveries may take longer.
Our times are a guide only. Occasionally there may be a delay while we work through large volumes of orders or if there is a hold up with the courier companies.
If your parcel hasn’t arrived within these times, please contact us as after 3 months we may no longer be able to track the item.
Return policy (for purchases direct from Smooch)
Not happy? Return your product within 14 days for a full refund. This doesn’t work if you have accidently bought the wrong product. EG: shampoo for dry hair and you meant to get shampoo for oily hair. Please feel free to ask questions first. We’re here to help.
In the case of a replacement product we may not be able to supply this if we are no longer stocking that product or if it had been advertised as a special and there was limited stock.